1 ace Privacy Policy

1. Information We Collect

When you register and use the 1 ace platform, we collect certain personal information that is necessary to operate your account and deliver our services to you in the Philippines. This includes your full name, date of birth, email address, mobile number, and residential address as provided during registration. We also collect payment-related information such as your preferred payment method and transaction history, which is required to process deposits and withdrawals in Philippine pesos. When you use the platform, we automatically collect technical data including your device type, operating system, browser, IP address, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for players. We may also collect information you provide when you contact our support team, respond to surveys, or participate in promotions. All information collected is limited to what is genuinely needed to run your account and comply with applicable regulations in the Philippines.

2. How We Use Your Data

The personal information we collect is used primarily to create and manage your 1 ace account, process your transactions, and deliver the gaming services you have signed up for. We use your identity and contact details to verify your eligibility, confirm your age, and comply with our legal obligations under Philippine regulations. Payment data is used exclusively to process deposits and withdrawals and to detect and prevent fraudulent transactions on your account. Technical and session data is used to maintain platform security, investigate suspicious activity, and optimise the platform's performance across mobile and desktop devices. We may use your contact details to send you important account notifications, security alerts, and updates about changes to our Terms or this Privacy Policy. Where you have opted in, we may also send you information about promotions and offers available on the platform. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

3. Sharing of Personal Information

1 ace does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted third-party service providers who assist us in operating the platform — such as payment processors, identity verification services, and IT infrastructure providers — but only to the extent necessary for them to perform their specific function. All third-party providers we work with are contractually required to handle your data securely and in accordance with applicable data protection standards. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so. In the event that 1 ace undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change. We will never share your data with other gaming operators or advertising networks without your explicit consent. Any sharing of data is always limited to the minimum necessary for the stated purpose.

4. Data Storage and Security

Your personal data is stored on secure servers with access controls, encryption, and monitoring systems in place to protect it from unauthorised access, disclosure, or loss. We use industry-standard security measures including SSL/TLS encryption for all data transmitted between your device and the 1 ace platform. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all such staff are bound by confidentiality obligations. We retain your personal data for as long as your account is active and for a reasonable period thereafter as required by our legal and regulatory obligations in the Philippines. When data is no longer needed and retention obligations have been met, it is securely deleted or anonymised. While we take all reasonable steps to protect your data, no online platform can guarantee absolute security, and you also play a role in keeping your account safe by using a strong password and not sharing your login credentials. If you believe your account security has been compromised, please contact our support team immediately.

5. Your Rights as a Data Subject

As a player based in the Philippines, you have rights over your personal data under applicable data protection law, and 1 ace is committed to honouring those rights. You have the right to request access to the personal data we hold about you, and to receive a copy of that data in a clear and understandable format. If any of your personal data is inaccurate or out of date, you have the right to request that we correct it promptly. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Where we process your data based on your consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal. You may also object to certain types of processing or request that we restrict how we use your data while a dispute is being resolved. To exercise any of these rights, please contact our support team through the details available on the FAQ page.

6. Cookies and Tracking Technologies

The 1 ace platform uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience as a player. Essential cookies are required for the platform to operate — they enable functions such as keeping you logged in, remembering your preferences, and maintaining session security. We also use analytical cookies to understand how players navigate the platform, which pages are most visited, and where technical issues may occur, so that we can make targeted improvements. You can manage your cookie preferences through your browser settings, and most browsers allow you to block or delete cookies. However, disabling essential cookies may affect your ability to use certain features of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. For more information about how cookies work and how to manage them, please visit the FAQ page.

7. Changes to This Privacy Policy

1 ace may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify registered players through a notice on the platform or via the contact details associated with your account. The updated policy will always be available on this page with a revised effective date shown at the top. We encourage you to review this page periodically so you are always aware of how your data is being handled. Continued use of the platform after any changes take effect constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact support to close your account. For any questions about this policy or how your data is used, the FAQ page is the best starting point.