Play Responsibly Player Protection Philippines

1 ace Responsible Gaming

At 1 ace, we believe gaming should always be fun, safe, and within your control. This page outlines the tools, guidelines, and support available to every player in the Philippines so you can enjoy the platform responsibly.

Create Account Visit FAQ
Play Within Your Means Set Time Limits Deposit Limits Available Self-Exclusion Option 21+ Only Support Always Available Track Your Activity Philippines Player Safety Play Within Your Means Set Time Limits Deposit Limits Available Self-Exclusion Option 21+ Only Support Always Available Track Your Activity Philippines Player Safety

Our Commitment to Safe Play

1 ace is committed to providing a safe, fair, and enjoyable gaming environment for every player in the Philippines.

Age Verification

Gaming on 1 ace is strictly for players aged 21 and above, in line with Philippine regulations. We verify age during registration and reserve the right to request additional proof at any time. Underage gaming is prohibited and any account found to be in violation will be closed immediately. We take this responsibility seriously to protect young people in the Philippines from the potential harms of gambling.

Deposit & Spending Limits

You can set daily, weekly, or monthly deposit limits on your 1 ace account to help you stay within a budget that works for you. Once a limit is set, it takes effect immediately and cannot be increased without a mandatory cooling-off period. This tool is designed to give you full control over how much you spend on the platform in Philippine pesos. We encourage all players to use this feature as a first step toward responsible play.

Session Time Reminders

Losing track of time is one of the most common challenges for online players. 1 ace provides session time reminders that alert you when you have been playing for a set duration. You can configure these reminders in your account settings to suit your own schedule and habits. Taking regular breaks keeps gaming enjoyable and helps you maintain a healthy balance between play and everyday life in the Philippines.

Cooling-Off Periods

If you feel you need a short break from gaming, you can activate a cooling-off period on your account ranging from 24 hours to several weeks. During this time, you will not be able to log in or place any bets on the platform. This feature is available instantly through your account settings and is designed to give you space to reassess your gaming habits without permanently closing your account.

Self-Exclusion

For players who feel they need a longer break, 1 ace offers a self-exclusion option that can be set for periods of six months, one year, or permanently. Once self-exclusion is activated, your account will be suspended and you will not be able to register a new account during the exclusion period. We will also remove you from all marketing communications for the duration. Self-exclusion is a serious and effective tool — we encourage you to use it if you feel your gaming is becoming a problem.

Activity & History Tracking

Your full gaming and transaction history is available in your account dashboard at any time. Reviewing your activity regularly is one of the simplest ways to stay aware of how much time and money you are spending on the platform. 1 ace makes this information easy to access so that you can make informed decisions about your play. Transparency is a core part of how we support responsible gaming for players across the Philippines.

Warning Signs to Watch Out For

Gaming should always be a form of entertainment. If you notice any of the following signs in yourself or someone you know, it may be time to seek support.

Behavioural Warning Signs

  • Spending more money on gaming than you can afford to lose
  • Chasing losses by placing larger or more frequent bets
  • Neglecting work, school, family, or social responsibilities because of gaming
  • Borrowing money or selling possessions to fund gaming activity
  • Feeling restless, irritable, or anxious when not able to play
  • Hiding your gaming activity from family members or close friends
  • Using gaming as a way to escape stress, anxiety, or personal problems

Steps You Can Take Right Now

  • Set a strict budget before you start playing and stick to it
  • Use the deposit limit tool in your 1 ace account settings
  • Take regular breaks and use session time reminders
  • Never play when you are feeling stressed, upset, or under the influence
  • Talk to someone you trust if gaming is affecting your daily life
  • Activate a cooling-off period or self-exclusion if needed
  • Contact our support team — we are here to help, not to judge

Responsible Gaming Questions

Common questions from players in the Philippines about staying safe and in control on 1 ace.

You can set a deposit limit by logging into your account and navigating to the Responsible Gaming section in your account settings. From there, you can choose a daily, weekly, or monthly limit in Philippine pesos. The limit takes effect immediately once saved. If you wish to increase your limit, a mandatory waiting period applies to give you time to reconsider. For step-by-step guidance, visit the FAQ page.

Self-exclusion is a tool that allows you to suspend your account for a set period — six months, one year, or permanently — if you feel your gaming is becoming a problem. Once activated, you will not be able to log in, place bets, or register a new account during the exclusion period. You will also be removed from all marketing communications. To activate self-exclusion, go to the Responsible Gaming section of your account settings or contact our support team directly. We treat all self-exclusion requests with full confidentiality and without judgement.

No. Gaming on 1 ace is strictly for players aged 21 and above, in accordance with Philippine law and our platform's terms and conditions. Age is verified during the registration process, and we may request additional documentation at any time. Any account found to belong to an underage player will be closed immediately and any funds will be returned. If you believe a minor has accessed the platform, please contact our support team right away.

If you feel that gaming is negatively affecting your finances, relationships, or mental health, we strongly encourage you to reach out for support. You can contact our support team through the FAQ page and we will help you activate the appropriate responsible gaming tools on your account. In the Philippines, professional counselling and support services are also available for those dealing with problem gambling. You are not alone, and seeking help is always the right decision. 1 ace is committed to supporting every player who needs it.

Play Smart, Play Safe

Gaming on 1 ace is meant to be enjoyable. Use the tools available to you, stay within your limits, and reach out to our support team any time you need help. Players in the Philippines deserve a safe and fair experience — every single session.

Get Started Get Help